Msen's highly skilled technical staff can solve most network performance issues. While basic support for typical installation issues is included at no charge as part of standard account service, customers who require additional assistance are charged reasonable consulting fees.
All MsenLite accounts are provided with 24x7 technical support for one year from the date of account creation. Customers who have dedicated services (ISDN, T1 and T3) are provided with a 24x7 phone number which will always reach a human or a pager.
Before contacting our technical support team regarding standard support, please review our online frequently asked questions (FAQ) as most support requests are answered there.
Frequently Asked Questions (FAQ)In 2021, Msen has started moving users to a new, improved email system. These instructions are for setting up your account after Msen has noified you that your account has moved.
Windows Outlook quick setup guide
Old Windows quick setup guide
My Browser reports a GPF
A GPF is a General Protection Fault. It can occur at any time and for no apparent reason using the Windows operating system. Windows has many features that can make it crash, lock up or generate error messages. If you are getting this type of error, you should try the following:
Always run scandisk as soon as you reboot the machine to check for disk errors.
Make sure your video drivers are up to date. Check with your hardware manufacturer to do this.
If nothing else works, uninstall, then reinstall your browser.