Msen's highly skilled technical staff can solve most network performance issues. While basic support for typical installation issues is included at no charge as part of standard account service, customers who require additional assistance are charged reasonable consulting fees.
All MsenLite accounts are provided with 24x7 technical support for one year from the date of account creation. Customers who have dedicated services (ISDN, T1 and T3) are provided with a 24x7 phone number which will always reach a human or a pager.
Before contacting our technical support team regarding standard support, please review our online frequently asked questions (FAQ) as most support requests are answered there.
Frequently Asked Questions (FAQ)
My Browser reports a GPF
A GPF is a General Protection Fault. It can occur at any time and for no apparent reason using the Windows operating system. Windows has many features that can make it crash, lock up or generate error messages. If you are getting this type of error, you should try the following:
Always run scandisk as soon as you reboot the machine to check for disk errors.
Make sure your video drivers are up to date. Check with your hardware manufacturer to do this.
If nothing else works, uninstall, then reinstall your browser.
My Password is Being Rejected When I Try to Log On
There are many reasons that your password could be rejected. Here are some of the common ones:
Check to see if your "Caps Lock" key was on when you entered your password. If so, erase your password and retype it.
Your password is being typed incorrectly. Erase your password and retype it.
You are not entering the correct username. Be sure that you are entering your correct username supplied on the Msen connect information (not your real name).
There are one or more spaces before or after your username or your password. Check to be sure that there are no spaces in or around your username or your password.
You may have checked "encrypted password" in your dialup networking configuration. Uncheck anything that contains the word encrypted on Win95 or Win98 systems. Check the box that says "plain text" on WinMe, WinNT or Win2K systems.
Your account has been disabled for administrative or billing purposes. Contact Msen to resolve this problem.