Msen's highly skilled technical staff can solve most network performance issues. While basic support for typical installation issues is included at no charge as part of standard account service, customers who require additional assistance are charged reasonable consulting fees.

All MsenLite accounts are provided with 24x7 technical support for one year from the date of account creation. Customers who have dedicated services (ISDN, T1 and T3) are provided with a 24x7 phone number which will always reach a human or a pager.

Before contacting our technical support team regarding standard support, please review our online frequently asked questions (FAQ) as most support requests are answered there.

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Frequently Asked Questions (FAQ)

In 2021, Msen has started moving users to a new, improved email system. These instructions are for setting up your account after Msen has noified you that your account has moved.

Configuring Windows Mail for IMAP (2021)

Configuring Apple Mail for IMAP (2021)

Windows Outlook quick setup guide

	Account	USER@home.msen.com (Enter your full email address)
	Select Advanced options
	Check "Let me set up my account manually"
	When "Advanced Setup" comes up, choose IMAP
	IMAP:
	Server:	mail.b.hostedemail.com	port 143
	Encryption method:	Auto
	Check "Require login using SPA"
	Outgoing server:	mail.b.hostedemail.com	port 587 note changed port
	Encryption method:	Auto
	Check "Require login using SPA"
	Next
	Password:	Your password
	Connect:
	Done:

Configuring Thunderbird Email

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My Browser Reports a GPF

Old IOS email setup guide

Old quick setup guide

	Account type	POP
	Incoming and...	home.msen.com, ww8.msen.com, ww9.msen.com or shell.msen.com
	...Outgoing server	whichever Msen server your account resides on
	Incoming server port	110
	Outgoing server port	25 or 587
	SSL support	Msen supports SSL, you may use it or not

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My Browser reports a GPF

A GPF is a General Protection Fault. It can occur at any time and for no apparent reason using the Windows operating system. Windows has many features that can make it crash, lock up or generate error messages. If you are getting this type of error, you should try the following:

Always run scandisk as soon as you reboot the machine to check for disk errors.

Make sure your video drivers are up to date. Check with your hardware manufacturer to do this.

If nothing else works, uninstall, then reinstall your browser.